1. Shipping & Delivery
Q: How long does shipping take?
A: Shipping typically takes 5–7 business days within Canada. International shipping may take 10–15 business days, depending on your location.
Q: How much does shipping cost?
A: Shipping costs vary based on the order weight and destination. The final shipping fee will be calculated at checkout.
Q: Do you offer international shipping?
A: Yes, we ship worldwide! However, delivery times and fees may vary depending on your location.
2. Returns & Refunds
Q: What is your return policy?
A: We accept returns on unused and unopened items within 30 days of purchase. For more details, visit our Refund Policy.
Q: How do I initiate a return?
A: Please contact our customer support team at [Your Support Email] with your order number and reason for the return.
Q: When will I receive my refund?
A: Refunds are processed within 5–7 business days after we receive your returned items.
3. Products
Q: How do I use the Toothwak Miswak Toothbrush?
A: Simply dip the brush in water and gently clean your teeth. For best results, replace the brush every 2–3 weeks or as needed.
Q: What is the difference between the daily and weekly pill boxes?
A: The daily pill box is designed for organizing medication for a single day, while the weekly pill box has compartments for each day of the week to simplify medication management.
Q: How does the pill crusher or grinder work?
A: Place the pill in the crusher or grinder, twist the top, and apply light pressure. This crushes the pill into a fine powder, making it easier to mix with food or drinks.
Q: Are your contact lenses safe to use?
A: Yes, our FreshShow lenses are made from high-quality materials and are safe for use. Please follow the instructions provided and consult your eye care professional if needed.
Q: How do I clean my pill crusher or grinder?
A: Clean your pill crusher or grinder with warm, soapy water and let it air dry. Make sure it is completely dry before storing it.
4. Order Issues
Q: What should I do if I receive a damaged item?
A: Please email us at [Your Support Email] with photos of the damaged item and your order number. We’ll resolve the issue promptly.
Q: Can I change or cancel my order after it’s been placed?
A: Orders can only be modified or canceled within 24 hours of placement. Contact us as soon as possible at [Your Support Email].
5. Payment & Account
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment methods available at checkout.
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders and enjoy faster checkouts.
6. Contact Us
Q: How can I contact customer support?
A: You can reach us at [Your Support Email] or call us at [Your Phone Number] during our business hours.